1. Get below information from participant.
- Customer email id.
- Course name.
- Batch start & end date.
- Batch timing.
2. Login to CRM(Xenia) to check if participant has enrolled for LVC course and check for date of enrolment.
3. Check in LMS if recordings are available for that respective session on LMS. If yes, Inform participant to download recording through LMS.
4. If recording are not available on LMS, please follow below steps to share recording with the participants…
- Login to your LMS admin account.
- Click on “support” and you will find the last option which says “Share Recording”. Please click on “Share Recordings”.
- Next page, you have select specific “Course” and then “Month” and then click on Search.
- Net page, it will show all the
batches happened for the specific course you selected. You need to check start date and end date of the batch you are looking for and click on “share”.
- Next page, you have to select the recording
(day) you want to share and enter participant email id and hit on “Share”.
- Customer will receive a link to
download recording immediately once you click on “Share”.
Please note:
Customer has to download this recording within 24 hours of receiving this link.
You can refer below snap shot also:
